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🌟 Setting the Tone: Our Team Charter 🌟 At our last Housing & Support Delivery (HSD) meeting, the team revisited and reaffirmed our Housing & Support Delivery Team Charter — originally introduced in August 2025 by Rebecca Eames, our Housing & Support Delivery Manager. With new colleagues joining the team, it was an opportunity to review, re-sign, and make sure we all continue to stand by the principles that guide how we work together every day. This is more than words on paper — it’s a practical guide to how we support each other and deliver the best for our customers. Here are some of the key points we’re living by: 💛 People Come First – Every decision puts the customer at the centre. 🤝 We Act as One Solo – Housing, support, maintenance, and management all work together — no silos allowed. 🌟 Respect is Non-Negotiable – Kindness, professionalism, and preparation are expected. 🛡️ Safeguarding is Everyone’s Responsibility – If something doesn’t feel right, we act. 💬 Open, Honest Communication – We speak plainly but kindly, and keep each other informed. 🚫 No Gossip – Concerns are raised constructively and directly, never behind backs. ✅ Accountability & Ownership – We follow through, support each other, and take responsibility. 🎯 Solution-Focused & Learning-Oriented – We suggest ways forward, celebrate wins, and grow together. This charter reflects the kind of environment we want to build — where colleagues have each other’s backs, celebrate wins, and always put customers first. At Solo Housing, it’s not just about housing — it’s about culture, collaboration, and meaningful support. #condeminghomeslesstohistory #charity

🌟 Free Training Alert! 🌟 Looking to gain practical cleaning skills, boost your confidence, and get ready for work? Our Fresh Foundations programme is here to help! This free course equips you with everything you need to succeed — from professional cleaning methods to customer service, health & safety, and CV & interview preparation. 💪✨ Through this free course, you’ll gain: ✅ Practical cleaning skills & professional methods ✅ Customer service, communication & teamwork know-how ✅ Health & safety training (COSHH Level 2) ✅ CV writing, interview prep & job application confidence Training Modules: Customer service & professional conduct Cleaning tasks & practical delivery COSHH risk assessment & PPE 📅 When: 27–29 April | 10am – 3pm 📍 Where: St Mary’s Church Hall, Mount Street, Diss, IP22 4QG 📞 Contact Kasia: 07384 518527 | ✉️ katarzyna.mydlik@solohousing.org Whether you’re aiming to join a professional cleaning team or just want new skills, this course is FREE and open to everyone! ✨ Looking for work? Once qualified, you may even be able to join our professional Solo Cleaning & Property Maintenance team, delivering trusted, capable services across Bury St Edmunds, Diss, Thetford, and beyond. 🏠 Need cleaning for your home or business? Our trained, professional team is available from just £15/hour — ready to make your space sparkle! Click here for more info: https://solohousing.org/solo-cleaning-and-property-maintenance-service/ Learn, grow, and support people into meaningful employment — it’s a win-win! #condeminghomeslesstohistory #charity

Meet Rebecca – the leadership force keeping everything moving behind the scenes 👀✨ At Solo Housing, we talk about homes and independence — but making that happen takes strong, steady leadership. That’s where Rebecca Eames, Housing & Support Delivery Manager, plays a key role. Part strategist, part decision-maker, part problem-solver… and occasionally part plate-spinner 🤹‍♀️ Rebecca sits at the centre of service delivery, making sure housing, support, and operational teams are working in sync. From allocations and referrals through to partner relationships and service flow, she ensures the right decisions are made so the right people are placed in the right homes, with the right support 🏡 But her leadership goes beyond operations — it’s deeply rooted in culture and people 💬 She has helped shape the Housing & Support Delivery Team Charter, setting clear principles for how teams work together: ✨ People we support come first ✨ One team, working collaboratively ✨ Open, honest communication ✨ Respect, kindness and professionalism ✨ Issues addressed early and constructively It’s more than words — it’s a leadership approach that creates accountability, support and trust across the service 💛 Rebecca is also focused on the true purpose of supported housing: building independence, not dependency 🏡 Behind the scenes, she also oversees key operational performance — improving processes, managing housing flow, and ensuring services run smoothly and consistently across projects 🔄 And just as importantly, she supports the people delivering it all — setting expectations, encouraging collaboration, and helping teams handle complex situations with confidence 💬 It’s a leadership style built on clarity, consistency and trust — making sure everyone understands not just what they’re doing, but why it matters. Because when leadership is strong, everything else follows. And that means more people moving into safe homes and towards independence 🏡✨ Every stable home is another step towards Solo Housing’s mission to condemn homelessness to history. #SoloHousing #Leadership #SupportedHousing #MakingADifference

A busy, feel-good day at the Diss Job Fair last month 🙌✨ Aruna and Kasia were out meeting some brilliant people, chatting all things cleaning, training and the opportunities we’re building here at Solo 💬 From first conversations to real interest in our pathways, the energy on the day said it all 🌟 Because for us, it’s about more than just cleaning and maintenance… it’s about building confidence, opening doors, and helping people take that next step into employment 🧹🔧 👉 Our next *Fresh Foundations* FREE training is coming up: 📅 27–29 April 📍 St Mary’s Church Hall, Diss ⏰ 10am–3pm Get in touch to find out more: 📧 Katarzyna.mydlik@solohousing.org 📞 07384 518537 More from Kasia & Aruna coming soon 👀 #SoloCleaning #CommunityImpact #EastAnglia #condeminghomeslesstohistory

🌟 Free Training Alert! 🌟 Looking to gain practical cleaning skills, boost your confidence, and get ready for work? Our Fresh Foundations programme is here to help! This free course equips you with everything you need to succeed — from professional cleaning methods to customer service, health & safety, and CV & interview preparation. 💪✨ Through this free course, you’ll gain: ✅ Practical cleaning skills & professional methods ✅ Customer service, communication & teamwork know-how ✅ Health & safety training (COSHH Level 2) ✅ CV writing, interview prep & job application confidence Training Modules: Customer service & professional conduct Cleaning tasks & practical delivery COSHH risk assessment & PPE 📅 When: 27–29 April | 10am – 3pm 📍 Where: St Mary’s Church Hall, Mount Street, Diss, IP22 4QG 📞 Contact Kasia: 07384 518527 | ✉️ katarzyna.mydlik@solohousing.org Whether you’re aiming to join a professional cleaning team or just want new skills, this course is FREE and open to everyone! ✨ Looking for work? Once qualified, you may even be able to join our professional Solo Cleaning & Property Maintenance team, delivering trusted, capable services across Bury St Edmunds, Diss, Thetford, and beyond. 🏠 Need cleaning for your home or business? Our trained, professional team is available from just £15/hour — ready to make your space sparkle! Click here for more info: https://solohousing.org/solo-cleaning-and-property-maintenance-service/ Learn, grow, and support people into meaningful employment — it’s a win-win! #condeminghomeslesstohistory #charity